Our client is a distinguished national legal and professional services firm with eleven offices across the United States, boasting over 450 legal experts and 350 business professionals. This unique, multidisciplinary firm is renowned for its unwavering commitment to quality and exceptional client service.
Its innovative approach—integrating legal services, advocacy, and business strategy—sets it apart from competitors, enabling the firm to deliver a distinct and compelling value proposition. With a focus on client success, this firm is well-positioned to navigate complex challenges and drive impactful results.
Role
The team have a wonderful hybrid employment opportunity for a Senior Billing Specialist in their New York, Los Angeles, Boston, Washington, D.C., Orange County, or Tampa office. The Senior Billing Specialist provides high-level support to assigned Billing Professionals, serving as a trusted advisor throughout all phases of the billing cycle. This role is responsible for ensuring the accuracy, timeliness, and compliance of billing processes while driving continuous improvements in revenue operations.
The ideal candidate will possess a strong attention to detail and a genuine passion for the legal profession, with a particular focus on its unique billing requirements. This role requires not only technical expertise but also the ability to lead and inspire a team to achieve excellence in service delivery. If you’re looking to make a positive impact in a supportive and collaborative environment, we invite you to be part of their dedicated leadership team.
Requirements
- Accurately and efficiently process a high volume of monthly invoices, including complex arrangements such as split-party billing, flat fees, and multi-matter client-level billing.
- Review and edit proformas and draft invoices to ensure accuracy, compliance with firm and client guidelines, and proper application of write-offs, time/cost transfers, and narrative changes.
- Prepare and finalize invoices, document client distribution, and ensure accurate posting in the firm’s financial system.
- Maintain complete and up-to-date billing documentation, client-specific instructions, and fee arrangements.
- Track and forecast monthly billings based on Partner and client input; monitor unbilled inventory (WIP) to ensure timely billing.
- Review client and matter setup for accuracy and compliance with billing instructions and special fee arrangements.
- Submit electronic invoices, monitor submission status, and promptly resolve rejections or reductions.
- Monitor billing against budgets and alert Partners and management to potential overages or deficits.
- Partner with the Collections team and Billing Partners to resolve payment issues and improve cash flow.
- Communicate proactively with Partners, assistants, and clients regarding billing policies, deadlines, and updates.
- Serve as a key contac for billing-related inquiries and issue resolution.
- Coordinate with Accounts Payable to ensure timely capture of all costs, particularly for out-of-cycle or closing-related invoices.
- Stay informed of client billing policy changes and communicate updates to timekeepers.
- Collaborate with management to identify and implement process improvements and best practices.
- Participate in the development, testing, and documentation of new billing systems, tools, and procedures.
- Support ad hoc billing and revenue-related projects as assigned.
Qualifications
- Must have a minimum of four years of legal billing experience.
- Knowledge of billing systems such as Aderant imperative.
- Extensive experience with e-billing.
- Self-starter who proactively focuses on providing excellent and responsive client service.
- Quickly grasps processes and procedures and applies them to everyday tasks.
- Prioritizes and organizes workflow to complete tasks in a timely manner.
- Active listening skills and a systematic and structured approach to problem solving which results in the implementation of practical solutions.
- Adapts to different work styles and to changing circumstances while adhering to Firm policies and billing guidelines.
- Communicates effectively with all levels of the organization both verbally and in writing.
- Works well under pressure and stays focused on accomplishing the task.
- Exercises good judgment.
- Works well both independently as well as part of a team.
- Solid basic math skills, including addition, subtraction, multiplication, division and calculation of percentages.
- Excellent spelling and grammar skills.
- Demonstrated proficiency with Word and Excel.
- Strong attention to detail and ability to follow instructions accurately.
Benefits
- Competitive salary $90k - $110k annually. (The base pay offered will vary, depending on skills and qualifications, experience, location and will also take into account internal equity).
- Comprehensive benefits package (Medical / Dental / Vision)
- 401(k)
- Commuter benefits / parking plans (dependent on state).
- Opportunities for career growth and development.
Hybrid Schedule - 2 days per week in office / 3 days per week remote.
EEO/AA EMPLOYER/Veterans/Disabled
Our client is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic
