About Gucci
Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, offering its employees an environment where innovation and passion for fashion are at the forefront. The brand is dedicated to creating a community of individuals who are united by their shared enthusiasm for redefining the boundaries of fashion.
Responsibilities
- Supervise and guide Client Advisors on the sales floor to achieve exceptional performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and lead training initiatives in collaboration with store management.
- Act as a role model by delivering exceptional client service and embodying the Gucci brand values.
- Attract new clients by serving as a Brand Ambassador and networking within the community.
- Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
- Maintain visual merchandising standards in accordance with Gucci's guidelines.
- Support daily store operations in the absence of management and address client issues as the first point of contact.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Strong industry awareness and business acumen.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
- Leadership and team management
- Customer service excellence
- Sales and KPI management
- Visual merchandising
- Problem-solving and conflict resolution
- Networking and relationship building
- Training and development
- Time management and multitasking
Experience Requirements
Candidates should possess sales management experience in retail, luxury retail, or a service-related industry, demonstrating the ability to drive customer experiences and exceed sales goals.
Education Requirements
Bachelor’s Degree in a related field is preferred.
Job Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a globally recognized luxury brand.
Gucci Culture
Gucci fosters a workplace culture that emphasizes creativity, inclusivity, and a relentless pursuit of excellence. Employees are encouraged to be innovative and collaborative, contributing to a dynamic environment where everyone is empowered to be an owner of their work and ideas.
