Company Overview
RFI Global is the only global insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth.
Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.
The Role
This is an exciting senior role within an RFI client team, focused on servicing one of our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team.
Key Responsibilities
· Managing the relationship with the client and delivering outstanding customer service; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to the client on time/in accordance with SLAs, to the expected standard and without error
· Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
· Advancing the depth and actionability of insight provided to the client
· Producing adhoc outputs end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
· Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques and use of AI
· Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
· Contributing to the identification of opportunities to improve the way the client is serviced and to enhance client value
· Liaising with the client on prioritization of tasks based on team capacity and workload
· Identifying and implementing innovative research approaches and methodologies
· Cascading subject matter expertise through the account team and broader business
· Organising and conducting regular monthly client WIPs meetings and presentations
· Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.
· Circa. 5 years experience in a research agency environment or research role
· Experience working with banks / financial services providers
· An ability to focus on client service above all else
· Experience of using data and research to deliver customer insights
· Experience managing primary research from the design stage through delivery
· Experience presenting research and insights to clients at a senior management level
· A desire to work on your own in a fast-moving environment, with an entrepreneurial focus
· The ability to lead, engage and drive a high performing team
· The ability to work and communicate effectively
· Experience of using data/research software such as SPSS and Q
· Excellent leadership and organisational skills
· The ability to challenge the status quo and think outside the box.
· Competitive Salary & Superannuation
· Great opportunity to work with a global team
· 25 days annual leave + public holidays + birthday leave + 2 charity days
· Hybrid working arrangements
· Monthly breakfast and quarterly social events
· Learning and development budget to help your professional growth
· Wellness and education contribution fund
· Loyalty leave
· Perkbox