DATAMARK, Inc. is looking for a dedicated and strategic Senior Manager for our Contact Center to lead our operations and drive continuous improvement in delivering exceptional customer service. The Senior Manager will be responsible for overseeing the contact center's overall performance, developing and implementing strategic initiatives, and ensuring that our teams are aligned with the company's goals and values.
In this role, you will manage a sizable workforce, optimize workforce management, oversee operational standards, and ensure compliance with policies and procedures. Additionally, the Senior Manager will analyze performance metrics, leading initiatives to enhance efficiency and productivity while maintaining high service quality. The role requires strong leadership skills, a customer-focused mindset, and the ability to foster a positive and collaborative environment. The annual salary for this position is $90,000.