Lead implementation discovery sessions to understand client needs, existing workflows, and goals.
Ask thoughtful questions to uncover critical details about the client’s engineering processes, branching strategies, deployment workflows, and tooling.
Act as a trusted advisor for clients, providing guidance on best practices for deployment workflows and analytics integrations.
Design and propose tailored solutions to integrate the company’s APIs with client workflows.
Provide hands-on assistance with technical integrations
Develop scripts or tools as needed to support client implementations.
Collaborate closely with Product, Engineering, and Customer Success teams to align client needs with product capabilities.
Share feedback from clients to help inform product enhancements and roadmap priorities.
Technical Skills:
Exposure to programming (Ruby/Rails preferred) with a solid understanding of APIs and RESTful services.
Experience with version control systems like Git and the GitHub CLI.
Familiarity with SQL
Knowledge of CI/CD pipelines, deployment workflows and branching strategies.
Consultative Skills:
Excellent communication and presentation skills, with experience leading client discussions.
Ability to understand complex workflows and recommend solutions.
Strong organizational skills to manage follow-ups and deliver resources promptly.
Experience:
5+ years in a customer-facing technical role, such as implementations, professional services, or solutions engineering.
Experience working with engineering teams and tools like Tableau, GitHub, or similar developer ecosystems.
Bonus points if you have experience working with financial services customers.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.