𦸠Senior Support Technician â Trusted Tech, Client Hero
Youâve spent years mastering the craftâsolving complex problems, mentoring juniors, and keeping environments humming.
You know your way around infrastructure, but you also know how to talk to people.
Youâre the calm in the storm, the one clients trust when things get weird.
Now itâs time to join a team that sees your depth, backs your growth, and gives you the space to build real client relationships while staying hands-on with the tech.
Weâre First FocusâAustraliaâs top MSP (Cloud Tango says so, 8 years running). With 300+ staff across Australia, New Zealand, and the Philippines, weâve grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.
Why This Role Stands Out
- Youâll be the go-to for key clientsâbuilding trust, solving problems, and making their day better
- Youâll work across a wide range of techâservers, cloud infra, networking, messaging, and more
- Youâll collaborate with senior engineers and project teams to deploy smart solutions
- Youâll have time to train, space to grow, and support from people who get it
What Youâll Be Doing
- Being the calm voice and sharp mind clients turn to when things go sideways
- Solving problems across Microsoft AD, Azure, M365, Exchange, and Windows Serverâsometimes before the client even know thereâs a problem
- Supporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes
- Diagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups
- When required, jumping into project deployments like a proâno hand-holding required
- Building strong relationships with key clients so they ask for you by name (and maybe send snacks)
- Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming
Requirements
- Deep infrastructure knowledgeâfrom desktop to firewall, LAN/WAN included
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
- Excellent communication skillsâclear, confident, and client-friendly
- A knack for complex problem-solving and ticket triage
- Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
- A genuine desire to help, not just fix
Benefits
What Youâll Get
- đź Competitive salary and benefits
- 𩺠HMO coverage from day oneâincluding one dependent
- đ§ Free access to Upriseâ1:1 coaching with qualified psychologists or counselors
- đ 25 paid leave days annually
- đ âNever Stop Growingâ cultureâtraining, certifications, and career development
- đ°Php 20,000 Employee Referral Program
- đSocial events, EOFY and Christmas celebrations
- đĄ Hybrid work setup in Ortigas or Alabang
đ§ Neurodiverse? Weâve Got You.
We welcome applications from Neurodiverse candidates. If youâre comfortable disclosing, weâll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
- If you get hired, the official job title for this Senior Support Engineer role will be "Client SME".
- Salary will depend on the evaluation of candidate's values, skills and experiences.
