About Us:
One-third of the UK working-age population is not able to access mainstream financial services. These people find themselves excluded from affordable credit and treated poorly by mainstream financial institutions. Too few are successfully supported on the journey to financial health. Our purpose is “To improve the nation’s financial health through accessibility, affordability and community.”
We are a fast-growing social FinTech company giving not-for-profit Credit Unions in the UK access to a state-of-the-art fintech. We aim to grow a select group of Community Lenders into a network of challenger banks offering a viable alternative to high-cost lenders.
With a small yet dynamic team of 180 people, we offer the opportunity to make an immediate impact and grow with us. We currently serve over 120,000 customers, and this number continues to grow rapidly. Our leadership team combines over 100 years of experience at leading financial institutions, including Credit Suisse, UBS, NatWest, Capital One, and Barclays.
The Role:
Reporting to the Senior Growth Manager, you will be responsible for key customer experiences, research, design and execution, across multiple customer touchpoints from acquisition journey all the way through to servicing.
You will create, champion, and drive our UX / UI approach contributing to the long-term strategy, vision, and roadmap, while focusing on delivering market leading designs and experiences for our customers and even colleagues. Check us out on Trust Pilot, were proud of our current rating but will be looking for your help to constantly improve this.
You will work closely with Product, Engineering, Marketing, Customer Services and the Senior Management team. Being responsible for all our customer touchpoints, prioritising, defining, and building experiences that enable My Community Finance & Reevo to better serve and convert personal loan and savings applicants.
Given our size its likely you will cover a wide range of capabilities and features, displaying the flexibility required to deliver in a small organisation. Projects will likely include research, iterating and improving on existing designs and experiences using A/B testing, customer and desk research or developing new innovative experiences that further differentiate MCF/Reevo in the marketplace.
Responsibilities:
To be successful, you should:
Commitment:
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.