About Alexander McQueen
Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and creative prowess. As part of the esteemed Kering Group since 2001, Alexander McQueen operates under the creative leadership of Seán McGirr. The brand is celebrated for its uncompromising quality and innovative vision, with its design studio and atelier based in London. The company fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.
Responsibilities
- Ensure compliance with company policies, procedures, and guidelines within the store.
- Conduct regular in-store checks and audits to maintain adherence to policies.
- Support the onboarding process for new team members regarding store operations policies.
- Coordinate with external parties for necessary permits and documentation.
- Assist the Operations Manager and Store Manager with Fire Safety and Health & Safety procedures.
- Facilitate the setup and execution of in-store events.
- Oversee the care and protection of products in accordance with company guidelines.
- Manage goods receipt, storage, and preparation for sales floor placement.
- Ensure compliance with company guidelines for shop-to-shop and returns transfers.
- Manage store maintenance, including coordination with cleaning companies and contractors.
- Address store emergencies promptly and liaise with Loss Prevention and Security as needed.
- Oversee the after-sales process and ensure client and team communication.
- Order and distribute staff uniforms timely.
- Maintain back-of-house standards for optimal client experience.
- Train Client Advisers on stock care and back-of-house organization.
- Plan and execute inventory checks and reconciliations.
- Manage in-store damaged stock and monitor negative-on-hand consignments.
- Coordinate cycle counts and provide training to minimize stock loss.
- Manage OMNI orders and ensure service level compliance.
- Organize logistics and supplies, including packaging and stationery.
- Evaluate shipping suppliers for efficiency and cost-effectiveness.
- Foster team collaboration and provide feedback to managers.
Qualifications
- Demonstrated Alexander McQueen behaviors.
- Previous experience in retail operations.
- Flexibility for travel and occasional weekend or evening shifts.
- High level of organization and attention to detail.
- Motivation to work independently and as part of a team.
- Proven track record of delivering retail excellence.
- Ability to establish credibility with team members and external resources.
- Drive and desire to achieve outstanding results.
- Strong analytical and organizational skills.
- Fluency in English; additional languages are advantageous.
Skills
- Retail operations expertise
- Strong organizational skills
- Attention to detail
- Team collaboration
- Analytical skills
- Communication skills
- Problem-solving abilities
- Flexibility and adaptability
Experience Requirements
Previous experience in retail operations is required, with a proven track record of supporting efficient store operations and achieving retail excellence.
Job Benefits
Alexander McQueen offers a supportive and collaborative work environment, emphasizing empowerment, teamwork, respect, and kindness. Employees are encouraged to thrive and achieve shared goals within a diverse and inclusive workplace.
Alexander McQueen Culture
Alexander McQueen, part of the Kering Group, is committed to fostering a diverse workforce that values empowerment, teamwork, respect, and kindness. The company believes in providing unwavering support to ensure all team members can thrive, treating everyone with dignity and appreciation, and demonstrating compassion and empathy in all interactions.
