About Berluti
Berluti, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the prestigious LVMH group, Berluti offers unparalleled opportunities for career growth and development within a global network of luxury brands. The company is committed to fostering a dynamic and inclusive work environment that values creativity and innovation.
Responsibilities
- Develop and implement the store's business plan, focusing on marketing and promotional strategies to drive traffic and expand the customer base, with an emphasis on local market engagement.
- Stay informed about the local market and business environment, including competitor activities and luxury market trends.
- Provide feedback to the Retail Manager on product assortments, buying trends, and customer requests.
- Ensure the highest level of customer service, adhering to Berluti's quality standards and selling ceremony.
- Motivate and train the team to achieve sales and productivity objectives, recognizing top-performing sales associates.
- Exhibit sales leadership by actively participating on the selling floor.
- Manage the clientelling function proactively within the store.
- Ensure all team members are knowledgeable about Berluti's products, history, and current news.
- Oversee training programs covering sales techniques, customer service, policies, procedures, and product knowledge.
- Supervise recruitment, evaluation, and development of the store team, maximizing individual potential and ensuring succession planning.
- Implement human resources policies and procedures, addressing staff issues appropriately.
- Provide the Retail Manager with monthly business reports, both quantitative and qualitative.
- Determine staffing needs and create schedules to ensure optimal coverage and traffic alignment.
- Manage the store's P&L, focusing on controllable expenses, sales plans, and operating profit.
- Meet all KPI objectives.
- Maintain Berluti's standards across store merchandising, customer service, and back-office activities.
Qualifications
- University graduate
- Minimum of five years of store management experience in the luxury fashion industry
Skills
- Proficiency in English and Mandarin, both written and spoken
- Strong team management abilities with a focus on motivating the team to drive performance
- Good analytical skills and strategic thinking
- Excellent communication and interpersonal skills
- Proficiency in PC skills, including MS Word and Excel
Experience Requirements
A minimum of five years of store management experience in the luxury fashion industry is required.
Education Requirements
University graduate
Job Benefits
The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.
Berluti Culture
Berluti prides itself on a culture that blends tradition with innovation, fostering an environment where creativity and excellence are paramount. The company values diversity and inclusivity, ensuring a collaborative and supportive workplace where employees can thrive.
