About Balenciaga
Balenciaga, a distinguished name in luxury fashion, is part of the esteemed Kering group, a global leader in apparel and accessories. Known for its avant-garde designs and innovative spirit, Balenciaga offers a dynamic environment where creativity and excellence thrive. As an employer, Balenciaga is committed to fostering professional growth and providing a platform for employees to excel within the brand and the broader Kering family.
Responsibilities
- Maximize store performance by driving sales and nurturing a strong client base.
- Lead and motivate the store team through regular meetings and coaching sessions.
- Develop and maintain client relationships, leveraging CRM tools to build long-term loyalty.
- Manage human resources activities including scheduling, recruitment, onboarding, and training.
- Ensure retail excellence by upholding brand standards and operational excellence.
- Provide business insights and propose action plans for continuous improvement.
- Implement visual merchandising strategies in line with brand guidelines.
- Monitor sales and KPIs to identify growth opportunities.
- Oversee stock and inventory management, including restocking and inventory processes.
- Manage after-sales services such as repairs and alterations to ensure seamless customer service.
Qualifications
- Proven experience in store management, team leadership, and luxury retail sales.
- Strong communication and interpersonal skills.
- Proactive and solutions-oriented with a passion for exceptional service.
- Established client portfolio and familiarity with local clientele.
- Comfortable with retail technologies and a strong sensitivity to fashion and products.
- Fluency in German and English; proficiency in an additional language is a plus.
Skills
- Leadership and team management
- Client relationship management
- Sales and performance analysis
- Human resources management
- Visual merchandising
- Inventory management
- Customer service excellence
Experience Requirements
Solid experience in store management and luxury retail sales, with a proven track record of leading high-performing teams.
Job Benefits
Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House and the Kering group.
Balenciaga Culture
Balenciaga fosters a diverse and inclusive workplace, valuing diversity in all its forms as a source of enrichment for both the workplace and client experience. The company is committed to equal opportunity and supports employees in reaching their full potential.
