At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead/SME who will assist the Team Manager to lead, develop and motivate a high-performance team of support professionals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue.
Leads in this role get to:
Empower the Work:
Provide Sales and Support to team members through:
Provide Subject Matter Expertise through:
Impact the bottom line: Will review daily operations report to:
Strengthen relationships: To interact and communicate effectively cross-functionally and within various levels of the organization.
Take the lead: Willing to take it upon themselves to 1) Handle escalated calls or chats 2) Conduct Tech Sales Sessions 3) Lead Pre/Post Shift Huddles in case Team Manager is not available.
Our most successful candidate must have:
All your information will be kept confidential according to EEO guidelines.