Position Overview
We are seeking an experienced supply chain professional to manage inventory, logistics, and supplier relationships for a growing eCommerce business. This role ensures smooth operations across warehouses, 3PL providers, and international shipping partners while supporting demand planning and process improvements.
Key Responsibilities
Inventory & Stock Management
- Monitor and maintain optimal stock levels across warehouses and 3PL providers.
- Reconcile inventory variances and resolve stock discrepancies.
- Maintain accurate records in inventory management systems.
Forecasting & Planning
- Assist with forecasting and demand planning in collaboration with operations and eCommerce teams.
- Place purchase orders with manufacturers and suppliers based on forecasts and inventory levels.
- Monitor production timelines and proactively escalate delays or issues.
Logistics & Shipping
- Track inbound and outbound shipments to ensure timely delivery.
- Liaise with freight forwarders, couriers, and 3PL partners to manage freight bookings, customs, and delivery schedules.
- Ensure accurate documentation for international shipments and customs clearance.
Supplier & Partner Management
- Build strong relationships with suppliers and 3PLs to improve service and efficiency.
Reporting & Analysis
- Support regular reporting on supply chain performance, delivery timelines, and stock health.
- Analyze supply chain data to identify trends and areas for improvement.
Process Improvement & Technology
- Assist with streamlining supply chain processes and workflows.
- Support the implementation of automation tools and integrations with platforms like Shopify, NetSuite, or similar.
Compliance
- Ensure compliance with relevant safety and quality standards.
- Perform other role-specific duties as required.
Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field.
- Minimum 5 years of experience in supply chain, logistics, or operations within eCommerce or retail.
- Proven experience working with 3PLs, freight forwarders, and international shipping. (Must have)
- Solid understanding of inventory management systems and supply chain best practices.
- Strong analytical skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Skilled in creating and maintaining product SKUs, variants, and Bill of Materials (BOM) for bundled or kit products.
- Proficiency in Excel/Google Sheets; experience with Shopify, DEAR Systems, or NetSuite is a plus.
Note : The official title for this role is Supply Chain Coordinator
Requirements
- Bachelor's degree in Supply Chain Management, Logistics, Business, or related field.
- 5 years of experience in a supply chain, logistics, or operations role in eCommerce or retail.
- Experience working with 3PLs, freight forwarders, and international shipping is required.
- Solid understanding of inventory management systems and supply chain best practices.
- Strong analytical skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Skilled in creating and maintaining product SKUs, variants, and Bill of Materials (BOM) for bundled or kit products.
- Proficiency in tools such as Excel/Google Sheets, and experience with platforms like Shopify, DEAR Systems, or NetSuite is a plus.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
- Opportunities to work with leading companies in Australia and beyond
- Comprehensive HMO and government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.
We offer a people-first culture where you're valued, not just counted.
To learn more about us visit our socials:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/
