About Odin Mortgage & Tax
Odin Mortgage & Tax is the global leader in Australian mortgage brokering and tax services for Australian expats and overseas investors. With offices in Hong Kong, Singapore, Nepal, (soon Australia) and a growing international presence, our vision is to be the #1 choice for Australian mortgages & tax service provider for Aussie expats worldwide.
Do Our Values Resonate with You?
At Odin, we believe in a high level of agency, accountability, exceptional customer service, and continuous self-improvement. We take responsibility for our actions, deliver outstanding customer experiences, and strive for growth every day. If you are on board with the mentioned values, please read on.
Why Join Odin Mortgage & Tax?
This isn’t just a job—it’s a chance to shape the future of expat property finance on a global stage. As our Team Lead, Credit Analysis, you’ll:
- Join a Visionary Industry Leader: Be part of a forward-thinking company leading Australian mortgage and tax services on a global scale.
- Collaborative Online Global Team: Work with our complete end-to-end backend support teams in Hong Kong, Singapore, and Offshore using our collaborative tools. We are a highly tech-enabled company.
- Unlock Earnings Potential: Enjoy an industry-leading compensation and benefits to support your growth and success.
- Grow with Us: Join a dynamic, growth-focused company with opportunities to advance your career.
- Benefits: Indulge in an array of exciting perks, including lunch facility, dynamic monthly team-building activities, engaging team outings, an unforgettable off-site trip, and a subsidized gym membership—ensuring your well-being is always a priority.
About The Role
We’re seeking an experienced Credit Analyst Team Lead to drive our growing mortgage credit team. You’ll lead a high-performing team to deliver seamless mortgage processing for Australian expats. Your expertise will guide the assessment of complex credit scenarios with accuracy and compliance. This role offers the opportunity to lead with impact in a fast-paced, collaborative global environment.
Key Responsibilities:
- Lead and manage a team of credit analysts and loan processors handling Australian mortgage applications.
- Develop and enforce high-quality credit assessment standards.
- Train, coach, and performance-manage team members on both technical competencies and soft skills.
- Ensure compliance with Australianlending policies, regulations, and risk management protocols.
- Monitor workflows and proactively resolve bottlenecks and optimize loan processing timelines. .
- Drive adoption of process automation or system improvements in collaboration with remote management.
- Resolve complex loan escalations, liaising effectively with brokers, BDMs, and lenders as needed.
- Report on team KPIs and continuously identify areas for improvement.
- Identify and implement continuous improvement initiatives across credit operations.
- Foster a positive team culture aligned with Odin’s values: ownership, wow experience, continuous improvement.
Requirements
Required Experience:
- 2 years of experience in credit assessment, loan processing, or a similar role.
- Led a high-performing operations or credit team (loan processing or similar).
- Experience working with international or remote management teams.
- Managed workflows for financial product applications or similar operational teams.
- Familiar with KPIs, performance tracking, and SLA management.
Favorable experience:
- Prior experience with Australian mortgage products or expat lending requirements.
- Background in financial services (e.g., banking, broking, fintech).
- Hands-on experience with CRM, LOS, or workflow automation tools.
- Involvement in developing SOPs or training modules for operations teams.
Qualifications:
- Bachelor’s degree in Business, Finance, or related field.
- Additional certifications in leadership, credit analysis, or mortgage broking are a plus.
- Strong fluency in written and spoken English.
- Demonstrated ability to learn regulatory and technical domains quickly.
Required Skills:
- Leadership: Team management, coaching, and accountability enforcement.
- Process thinking: Structured, SOP-driven approach to operations.
- Communication: Clear and professional with internal and external stakeholders.
- Problem-solving: Proactive resolution of credit issues and bottlenecks.
- Adaptability: Thrive in a fast-paced, remote, and evolving work environment.
- Organization: Ability to manage multiple loan files, deadlines, and team priorities with efficiency and team needs efficiently.
