Technical Support Advisor Fluent in German and English (Remote, permanently based in Bulgaria)
Su
Technical Support Advisor Fluent in German and English (Remote, permanently based in Bulgaria)
Sutherland
Sofia, Sofia City Province, Bulgaria, Bulgaria
Support
Posted 1 week ago
Job Description
🛡️ Antivirus Support SpecialistDeliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions.🧩 Problem SolverAssist customers with product purchases, renewals, refunds, and account-relate...
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🛡️ Antivirus Support Specialist
Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions.
🧩 Problem Solver
Assist customers with product purchases, renewals, refunds, and account-related issues—ensuring smooth, high-quality service.
🔧 Technical Expertise
Guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.
Who We’re Looking For:
🗣️ Fluency in German (B2H/C1 level)
📝 Good English skills (B2 level)
🌟 Customer service experience is a strong advantage
💻 Basic PC technical knowledge and multitasking skills
🤝 Strong communication & relationship-building abilities
😃 Positive, team-oriented attitude with a passion for helping others
🎯 Ability to explain technical concepts in a simple, clear manner
Weekday-only working hours – enjoy your weekends
Permanent contract and long-term career stability
Work-from-home setup with company-provided equipment
Competitive salary and performance-based bonuses
Comprehensive onboarding with digital tools (eSignature)
21 days paid leave annually
Additional health & life insurance coverage
Multisport card & wellness benefits
Employee assistance program with 24/7 psychological support
Gifts for life events (births, adoptions, etc.)
Frequent wellness & engagement activities
Access to certification programs and in-house learning
Vibrant recognition, discounts, and referral programs
