TechOps Lead
Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014.
Join us - and help us fulfil our mission to close the world’s digital skills gap.
We are seeking an experienced and highly motivated TechOps Lead to manage and inspire a team of five TechOps and CloudOps Engineers. This individual will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will blend strong leadership and communication skills with a solid technical foundation, ensuring all operations align with the highest standards of quality and security.
Key Responsibilities
Leadership and Stakeholder Management
- Team Leadership: Directly manage, mentor, and coach a team of engineers responsible for a broad portfolio including user lifecycle, endpoint management, access control, networking, and multi-cloud platforms (AWS, Azure, GCP).
- Stakeholder Engagement: Act as the primary point of contact for internal business units regarding IT services, ensuring high levels of satisfaction and proactive communication for all service-related matters.
- Service Excellence: Drive a culture of excellence in service management, continually seeking ways to improve service quality, efficiency, and user experience.
- Supplier Management: Oversee and manage key IT suppliers and vendors, ensuring contracts, service levels, and performance meet business requirements.
Technical and Operational Oversight
- ITSM and Process Management: Own and enforce best IT practices and procedures across the team, particularly concerning ticket management and service delivery processes.
- Compliance and Governance: Ensure all operational policies, procedures, and documentation strictly adhere to internal security policies and conform to the requirements of our ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) certifications.
- Technical Acumen: Maintain a high-level technical understanding of the core technology stack, including Operating Systems, SaaS Services (e.g. Okta, Google Workspace, Slack, Miro, Atlassian etc.), and Cloud Platforms (AWS, Azure, GCP).
- Technology Improvement: Champion the evaluation and adoption of new technologies and better operational methods to enhance business processes and individual day-to-day productivity.
Career and Development
- People and Technology Management: Show a clear passion for and trajectory in both people management and technology leadership.
- Continuous Learning: Be a proactive learner who encourages and facilitates the professional development and technical training of team members.
- Drive for Success: Instill a high-performance, success-oriented mindset within the team.
- Performance Review: Complete regular 1 to 1 meetings and periodic performance reviews with all team members to ensure that performance is being monitored, measured, and improved.
Required Skills and Experience
- 3+ years proven experience in a lead or supervisory role managing an infrastructure, TechOps, or CloudOps team.
- 5+ years demonstrable experience in IT Service Management (ITSM) and a commitment to process improvement.
- Solid high-level technical knowledge across Operating Systems, SaaS Services (e.g. Okta, Google Workspace, Slack, Miro, Atlassian etc.), and Cloud Platforms (AWS, Azure, GCP).
- Strong understanding of security policies and operational compliance requirements related to ISO 9001 and ISO 27001.
- Exceptional written and verbal communication skills, with a track record of effectively managing internal and external stakeholder relationships.
- Experience with supplier / vendor management and contract performance monitoring.
- A history of driving and implementing successful technology projects or service improvements.
Desirable Qualifications
- ITIL certification (Foundation or higher).
- Relevant certifications in Cloud platforms (e.g., AWS Cloud Practitioner, Azure Fundamentals, GCP Digital Leader etc.).
- Experience working in a regulated or security-focused environment.
Why join AND Digital?
We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
By joining AND, we’ll provide:
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Benefits
- 25 days holiday allowance + bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- PLUS many more
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.
We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
