The Hospitality Unit is part of the NTU Office of Commercial and Auxiliary Services, dedicated to overseeing, enhancing, and optimising the utilisation and operations of NTU's hospitality assets, ensuring that they meet global standards, offer exceptional experiences, and reflect NTU's mission and values. In line with the University’s aspirations.
The overarching vision of the Hospitality Unit is to make NTU not just an academic hub but also a premier destination for events, dining, and accommodations, thereby integrating academia, students, staff and visitors with unparalleled hospitality experiences.
Part of the Hospitality Unit, the General Manager (GM) oversees the Nanyang Executive Centre.
Key Responsibilities are as follows:
Pre-Opening Leadership & Project Readiness: Lead the operational planning and stakeholder coordination during NEC refurbishment and pre-opening phases, ensuring NEC is ready for launch on schedule and within scope.
Strategic Oversight of Operator Performance: Act as the owner's representative in managing the appointed hotel operator under the Hotel Management Agreement (HMA), ensuring delivery of service standards, financial KPIs, and compliance with contractual obligations.
Asset Management: Shape the strategic direction of NEC, ensuring it aligns with institutional goals and remains competitive within the hospitality landscape.
SOP & Operational Framework Development: Oversee the development and implementation of all standard operating procedures, service protocols, and quality assurance frameworks in collaboration with the operator.
Financial Monitoring & Governance: Review operator-submitted budgets, forecasts, and performance reports, ensuring commercial targets are met and financial reporting is accurate and timely.
Stakeholder Engagement & Institutional Integration: Work closely with internal departments and senior leadership to ensure NEC supports institutional priorities, campus events, and key visitor experiences.
Risk, Compliance & Sustainability Oversight: Ensure the operator adheres to all safety, legal, and sustainability requirements, and implement appropriate governance frameworks for risk mitigation and business continuity.
Requirements:
A Bachelor's/Master's Degree in Hospitality Management, Business Administration, or related field.
Minimum 15 years in the hospitality industry with at least 6 years in a leadership or managerial role, preferably within a university or large-scale event environment and overseeing a major refurbishment project.
Proven track record of managing hospitality assets, enhancing customer experiences, and driving profitability.
Extensive experience in fostering and sustaining collaborations with diverse internal and external stakeholders.
Excellent communication and negotiation skills.
Proficiency in using hospitality management software and tools.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU